To return a product, email firstname.lastname@example.org for instructions. Please include your customer account number, order number, or P.O. number for the order containing the products you wish to return. We will not accept any returns without prior approval, and this approval may be given or withheld at our discretion. A restocking fee may apply for most returns. Returns will not be accepted beyond 90 days of the product's purchase. Special Order or nonstock products may not be cancelled or returned.
Returns for Warranty or Defective Parts
For all warranty-related returns, a completed Warranty/Defective Claim form is required and can be obtained by contacting our Customer Care team. Warranty/Defective Claims are limited to the warranty conditions provided by the product's manufacturer. For us to validate and process your warranty claim, you must follow all instructions found on the Warranty/Defective Claim form. You are responsible for any shipping or freight costs related to your Warranty/Defective Claim, as well as any subsequent replacement products.
If a product is damaged during shipping, our Customer Care team will assist you with the claim process. You must note the damage on the bill of lading, and any obvious package damages must be signed by you as damaged when you receive it.